Please email patbo@patbo.com or call (646) 799-2582 for further assistance. Our Customer Service hours are Monday-Friday 9am-5pm EST excluding Public holidays.

All inquiries can be sent to SAVI, our PR team. They can be best reached at: patbo@savannahengel.com and lauren@savannahengel.com.

bianca.kim@patbo.com

sabrina.sands@patbo.com

To find PatBO near you, please use the following link: https://patbo.com/pages/store-locator

Once your order is placed, you will receive an email confirmation with your order number. You will receive a tracking number when your order ships out. If you need assistance, please contact our customer care team at patbo@patbo.com

Once an order has been placed, we can no longer make changes. If you have any questions or concerns, please reach out to us at patbo@patbo.com or call (646) 799-2582 for further assistance.

Not to worry please email us at patbo@patbo.com or call (646) 799-2582 for further assistance.

Yes ! Please head to our returns portal: https://returns.patbo.com/.

We cannot guarantee that we will be able to update your order once it has been placed. Please email us at patbo@patbo.com or call +(646) 799-2582.

Please email us at patbo@patbo.com or call (646) 799-2582 for further assistance.

Preorder orders require a 50% deposit upfront. The remaining balance will be charged as soon as inventory is in stock and the order is ready to be sent out. All preorders are sent out as soon as payment is received and inventory is available. Preorder items are eligible for return 14 days after delivery. Pre-Order items are also eligible for exchanges if the inventory is available. All Pre-Order returns must be in original condition, unworn, unwashed, with tags intact.

Returns and exchanges must be delivered to our e-commerce warehouse within 14 days of the delivery date for a full refund. Returns will not be processed unless they go through our returns portal. If you are having issues with the returns portal, please reach out to us at PatBO@patbo.com. PatBO provides pre-paid return labels that you can download through the returns portal.Returns can take up to 14 days after delivery for our e-commerce warehouse to process. Once your return is processed, you will receive an email confirmation. Upon return being processed, your refund can take around 2-7 business days to reflect depending on your banking partner.Please note all orders will be charged a standard $10 restocking fee.The merchandise must be returned in the same condition in which it was shipped to receive a refund. This includes the original packaging, box it came in, tags, and garment bag. Any order not returned in its original condition will be returned to sender.Any return received after 14 days will be returned to sender.All sale products are Final Sale. When an item is final sale we do not allow returns unless an item is received damaged. Any return that is Final Sale will be returned to sender.All international orders are final sale and may not be returned or exchanged. PatBO is not responsible for international shipments lost in transit.All store credits will be emailed to the email address provided when placing the original PatBO order.

You can! PatBO.com now accepts returns for online orders at our Soho and Miami boutiques. Returns made to the store are eligible for a full refund within 14 days of purchase online. The returned order must be in unworn condition with proof of receipt. We encourage you to visit our stores if you are nearby. Our stylists would love to help.

Please head to our returns portal here to start your return process. https://returns.patbo.com/ Please use the UPS Pre-Paid label provided to ship your returned item. Once we receive the returned item at our fulfillment center, we will proceed with the refund, minus a $10 restocking fee.

Please head to our returns portal here to start your exchange process.Please use the UPS Pre-Paid label provided to ship your returned item. Once your item is in transit, we will proceed with the exchange.

Please allow for up to 5 to 10 business days for our team to review and process your return before your resolution is issued. You will receive an email confirmation letting you know that your process is complete.

All sale products are Final Sale. When an item is final sale we do not allow returns or exchanges unless an item is received damaged. Items that qualify as final sale are noted on their product page and in the product title. No price adjustments on past purchases. All merchandise returned must be returned in the original condition, unworn, unwashed, with tags intact.PatBO monitors account activity and reserves the right to refuse transactions, assess fees, and/or close accounts based on order or returns behavior.

Please allow for up to 5 to 10 business days for our team to review and process your return before your resolution is issued. You will receive an email confirmation letting you know that your process is complete.

Returns are not accepted 14 days beyond delivery date. Final sale items cannot be returned or exchanged. For further assistance Please reach out to patbo@patbo.com.

Unfortunately, all International orders are final sale and we cannot accept any returns for refund or exchange, due to the high duties and taxes associated with this.

All domestic orders are dispatched using UPS. UPS® Ground: 1-5 business days. UPS 2nd Day®: 2 business days. UPS Next Day®: Next business day.

All international orders are exclusively dispatched using DHL Express. Kindly note that the delivery timeframe ranges from 3 to 14 business days.Once your order is shipped, an email notification will be sent to you with all tracking information.

International customers can shop our website in your local currency by selecting the country from the dropdown menu in the main navigation. We offer Express (via DHL) shipping options depending on the destination country.Kindly note all international orders are shipped on a DDP (delivery duty paid) basis. Customers will be responsible for all local taxes and import duties, which will be added to the order purchase price. All costs for duties and taxes will be collected by patbo.com at checkout. By law, patbo is required to disclose the full value of package contents which may not be altered

Please allow 1-2 business days for us to receive and process your order. Orders received after 12PM Eastern Standard Time (EST) will begin processing the next business day.

We encourage you to sign up restock alerts on the product page or sign up for our mailing list to be notified when an item is restocked!

Click on the Fit Predictor on each product page to assist with sizing. For any additional questions please email patbo@patbo.com.

Route automatically connects to everything you’ve ordered from all your favorite retailers while allowing you to visually track your packages, anytime, anywhere. Add Route Package Protection at checkout with partnered merchants and unlock full package protection and seamless resolution for order issues.

Go to claims.route.com. Note: We refund the cost of the item(s) alone when approved. Shipping costs, taxes, and the Route premium are not included. Route also does not pay custom/duty fees. 

You can view your deliveries in the Route mobile app to get a real-time view of where all of your packages are. On the MAP screen, you can swipe through cards or zoom into the map to see where packages are in-transit. Tap on a card to open up the Order Details page.  You can also see a list view of all your packages on the Orders screen. From there, you can tap on orders to see the order details which will provide info around where your order is in transit. Download the Route app for the iOs on the Apple App Store or for the Android on the Google Play Store.