Lodge A Return
Looking to return or exchange an item?
Initiate a return/exchange below.
Returns and exchanges must be delivered to our e-commerce warehouse within 14 days of the delivery date for a full refund. Returns will not be processed unless they go through our returns portal. If you are having issues with the returns portal, please reach out to us at PatBO@patbo.com. PatBO provides pre-paid return labels that you can download through the returns portal.
Returns can take up to 14 days after delivery for our e-commerce warehouse to process. Once your return is processed, you will receive an email confirmation. Upon return being processed, your refund can take around 2-7 business days to reflect depending on your banking partner.
Please note all domestic (U.S) orders will be charged a standard $10 restocking fee.
The merchandise must be returned in the same condition in which it was shipped to receive a refund. This includes the original packaging, box it came in, tags, and garment bag. Any order not returned in its original condition will be returned to sender.
Any return received after 14 days will be returned to sender.
All sale products are Final Sale. When an item is final sale we do not allow returns unless an item is received damaged. Any return that is Final Sale will be returned to sender.
All international orders are final sale and may not be returned or exchanged. PatBO is not responsible for international shipments lost in transit.
All store credits will be emailed to the email address provided when placing the original PatBO order.
There is no return shipping or restocking fee for exchanges. Your exchange order will automatically be placed in our system. You will receive a shipping notification email for your exchange order once you ship out your return.
Preorder orders require a 50% deposit upfront. The remaining balance will be charged as soon as inventory is in stock and the order is ready to be sent out. All preorders are sent out as soon as payment is received and inventory is available. Preorder items are eligible for return 14 days after delivery. Pre-Order items are also eligible for exchanges if the inventory is available. All Pre-Order returns must be in original condition, unworn, unwashed, with tags intact.
All sale products are Final Sale. When an item is final sale we do not allow returns or exchanges unless an item is received damaged. Items that qualify as final sale are noted on their product page and in the product title. No price adjustments on past purchases. All merchandise returned must be returned in the original condition, unworn, unwashed, with tags intact.
PatBO monitors account activity and reserves the right to refuse transactions, assess fees, and/or close accounts based on order or returns behavior.
Returns in Store
PatBO.com now accepts returns for online orders at our Greene Street store located in Soho, NYC. Returns made to the store are eligible for a full refund within 14 days of purchase online. The returned order must be in unworn condition with proof of receipt. We encourage you to visit our stores if you are nearby. Our stylists would love to help.
Visit our FAQ if you have any further questions or contact email@example.com.