Route Package Protection

Add Route at checkout to protect your package against loss, theft and damage, and make shipping 100% carbon neutral.

Visit route.com/sustainability to learn more.

We’re here to make sure you love your purchase — but if you need to return or exchange an item, no problem. You have 14 days from the delivery date to send it back to our e-commerce warehouse for a full refund.

To start your return or exchange, just click here. For all the details, you can view our full return policy on the official page. We’re always happy to help!